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Meet Our Staff
Mariann Zenitz, Executive Director
As Executive Director, Mariann leads a strong management team at Susan Bailis. She has worked with the senior population most of her career. Born in Massachusetts, she studied psychology and marketing and has worked in assisted living since 2004.
Mariann has a strong background in business operations, marketing, and sales. Among her accomplishments she has won numerous awards for excellence in service and hospitality.
Mariann lives north of Boston.
Marcos Stadler, Assistant Executive Director
As Assistant Executive Director, Marcos supports the Executive Director with the daily operations of Susan Bailis. Marcos has a Liberal Arts degree in Healthcare Administration and a background in healthcare operations with the knowledge of local, state, and federal regulations.
Marcos has been working in assisted living and skilled nursing since 1992, helping to make a difference in the lives of senior citizens, their families, and friends. His priority is to ensure all residents are happy and proud of living in our community.
Bill Jones, Resident Care Director
Bill has worked in the Assisted Living field for eleven years, both as a Wellness Nurse and Resident Care Director. He says he loves it because Assisted Living offers him the opportunity to get to know and connect with the folks that live within the community on a deeper level.
Bill entered the field of nursing at 38 years old. He had a calling to be an ‘Angel of Mercy’ and prior to that, Bill worked for many years in the theater. It was in a theater doing a production of the Musical “Annie” where he met his wonderful wife. They have been together for 20 years and have twin 16 year old daughters.
Bill is thrilled to be a part of the Susan Bailis team and looks forward to seeing you and your loved one at our community.
Doug Warren, Community Relations Director
Serving the assisted living industry since 2003, Doug brings a lifetime passion for hospitality, customer service and helping others to the Susan Bailis mission. He joined our team in September of 2015 with a wealth of experience gained with established assisted living communities on the north shore, as well as with the successful openings of several new assisted living communities in the metropolitan Boston area.
Doug found his professional calling while helping his family research and select the perfect assisted living community for his grandmother. He holds an MBA degree and, prior to transitioning into the assisted living field, spent more than 15 years in marketing and advertising. He also comes with a strong background in consumer behavior and psychology.
Born in Massachusetts, he spent many years in California and currently resides north of Boston. He enjoys sports and as testimony to his love for traveling, he has visited 49 of our 50 states. Alaska is last on his list.
Ethan O'Rourke, Activities Director
Ethan has a Bachelor’s of Science in Family Relations and it was in college attending the University of Maine where he found his passion working in assisted living. Throughout college Ethan has taken courses in the Adult Aging Process as well as how to create activities that cater to the needs of seniors. Ethan has a background of working in activities and loves creating new and exciting programs that incorporate cognitive and motor skill training while still maintaining focus on the resident’s enjoyment. Ethan previously has worked closely with seniors teaching water aerobics and running a playing cards group as his main activities.
Ethan’s goal is to develop a strong sense of community and help foster relationships among the residents. He loves to lead the activities and get involved as much as possible. His hobbies include reading, music appreciation, and crafting.
Ethan is a Boston native and loves to bring residents on outings to get a change of scenery to places like the MFA and the Isabelle Stewart Gardner Museum. He also has contacts with the surroundings schools for their bands and choirs to come in and play music for our community.
Norris Derby, Maintenance Director
Susan Bailis is renowned for delivering on their promise of providing a “better life and peace of mind” derived primarily from staff that provide “exceptional personalized services“. Since its inception over 15 years ago, this facility has been synonymous with wowing our residents and their families with the amazing warmth and charm of the Susan Bailis community. Another hallmark of this community is having a tradition of providing a welcoming, relaxing, modern, safe and efficiently running facility so that our residents, their family and our staff feel right at home on our premises.
With all the foregoing attributes, it is no surprise that our Maintenance Director Norris is a perfect fit for Susan Bailis. Norris embodies all these fine characteristics and more and he enthusiastically displays these as he undertakes his functions in ensuring our property is safe and functional for all concerned.
Norris is affectionately called ‘Macgyver by his childhood friends in reference to the 1980’s television series due to his innate ability to repair anything mechanical. He approaches his duties as Maintenance Director with the same technical assurance, quietly confident, amazingly polite and always quick to offer a heart warming smile.
He brings an excess of 12 years of maintenance experience to Susan Bailis and proactively provides the highest level of service to the community. Norris migrated to the U.S. in 2015 from his native Jamaica after graduating from the prestigious Kingston College and undertaking graduate studies at the University of the West Indies School of Continuing Studies.
He has held a number of management positions with different companies in Jamaica including Novelty Trading Company and Dryclean (USA) Jamaica where his last position was Manager of Plant Operations and Maintenance prior to transitioning to the U.S. Since moving to the States, Norris has worked with the Elderly at Waterstone in Wellesley and Providence House in Brighton.
Away from work, Norris enjoys spending time with his family, watching movies, fishing, traveling and working on automobiles.